Privacy & Terms
Your trust is the foundation of our practice. Below you will find our commitments to protecting your privacy, the terms governing the use of our services, and important regulatory notices.
At Total Serenity Medical Clinic, we are committed to safeguarding the personal and health information of every patient who walks through our doors. This Privacy Policy describes how we collect, use, disclose, and protect your information in accordance with applicable federal and state regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
We collect information you provide directly to us, such as your name, contact details, date of birth, Social Security number (when required for insurance verification), medical history, and current health concerns. This information is used solely for the purpose of diagnosing, treating, and managing your care, as well as for billing, insurance processing, and communication about your appointments.
We do not sell, rent, or trade your personal health information to third parties for marketing purposes. Your data may be shared with insurance carriers, referring physicians, laboratories, and other healthcare providers involved in your treatment, but only to the extent necessary to deliver coordinated care. All electronic communications and records are protected by industry-standard encryption and access controls.
You have the right to access, request corrections to, and obtain a copy of your health records at any time. You may also request restrictions on how your information is used or disclosed. To exercise any of these rights, please contact our Privacy Officer at totalserenity@promisynxsolutions.com or call (555) 012-3456.
We retain your health records for the minimum period required by state and federal law. When records are no longer required to be maintained, they are destroyed in a secure and compliant manner. This Privacy Policy is effective as of January 1, 2025, and may be updated periodically. Any material changes will be communicated to patients in advance.
These Terms of Service govern your use of the Total Serenity Medical Clinic website, online appointment scheduling system, patient portal, and any related digital services provided by Total Serenity Medical Clinic. By accessing or using our services, you agree to be bound by these terms.
The information provided on this website is intended for general informational and educational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Our online appointment scheduling system is provided as a convenience. Scheduled appointments are subject to availability and may be confirmed, rescheduled, or canceled by our staff. We request at least 24 hours' notice for cancellations. Repeated no-shows may result in scheduling restrictions at the clinic's discretion.
All content on this website, including text, graphics, logos, images, and software, is the property of Total Serenity Medical Clinic and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.
To the fullest extent permitted by law, Total Serenity Medical Clinic disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or our services.
This Notice of Privacy Practices describes how Total Serenity Medical Clinic may use and disclose your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations. We are committed to protecting the privacy of your medical information.
Uses and Disclosures for Treatment, Payment, and Healthcare Operations. We may use and disclose your PHI without your authorization for purposes of treatment (coordinating your care with specialists, laboratories, and pharmacies), payment (billing your insurance plan and processing claims), and healthcare operations (quality assessment, staff training, and compliance activities).
Other Permitted Disclosures. We may disclose your PHI as required by law, such as reporting communicable diseases to public health authorities or responding to a court order. We may also disclose information for public health activities, research purposes (with appropriate safeguards), organ donation, and to prevent or address threats to health or safety, as permitted under HIPAA.
Uses Requiring Your Authorization. For most uses of your PHI beyond treatment, payment, and healthcare operations, we will obtain your written authorization before any disclosure. This includes uses for marketing purposes, sale of your information, and any disclosures that involve psychotherapy notes. You may revoke your authorization at any time in writing, except where we have already taken action based on your prior consent.
Your Rights. Under HIPAA, you have the right to inspect and obtain a copy of your health records, request amendments to your records, receive an accounting of certain disclosures, request restrictions on certain uses and disclosures, request confidential communications, and receive a paper copy of this Notice. To exercise any of these rights, submit a written request to our Privacy Officer.
Breach Notification. In the event of a breach of your unsecured PHI, we will notify you and the U.S. Department of Health and Human Services as required by law. Notifications will be provided without unreasonable delay and no later than 60 calendar days after discovery of the breach.
For questions or complaints regarding our privacy practices, contact our Privacy Officer at Total Serenity Medical Clinic, 1274 Serenity Boulevard, Suite 200, Asheville, NC 28801, or call (555) 012-3456. You also have the right to file a complaint with the Secretary of the U.S. Department of Health and Human Services.
This Notice is effective as of January 1, 2025, and applies to all records of care generated on or after that date.